GROUP ENGINEERS MALAYSIA SDN BHD

Group Engineers Malaysia Sdn Bhd

WARRANTY

Welcome to Group Engineers Malaysia Sdn Bhd, where our team of highly skilled engineers and technical specialists is dedicated to providing unparalleled professional services and support. We understand the diverse needs of both private and public sector projects, and our commitment to excellence goes beyond project completion. As part of our assurance of quality, we offer a comprehensive warranty to address and resolve any project-specific issues that may arise. This warranty reflects our confidence in the reliability of our services and our ongoing dedication to client satisfaction. At GEM we're not just a service provider; we're your partners in success.

FOR RESIDENTIAL

You may check the warranty validity of your purchased item, provided you have registered such purchase.

How to Check Your Warranty Status:

  1. Scan the QR Code: Verify the warranty status by scanning the QR Code found on the item.
  2. Online Warranty Claim Form: If the QR Code is unavailable, fill out the Online Warranty Claim Form
  3. Request Assistance: If you do not have the QR Code or the product serial number, submit your request through WhatsApp here for further assistance. 

After receiving your warranty request, our technician will attend to the site to identify the faulty of the product on a scheduled date.

EBARA Pump/Control System carries a twelve (12) months base warranty provided the pump is being installed in accordance to EBARA installation procedures.

The warranty shall not cover damage resulting from misuse, accidents, unauthorized modifications, or any other non-manufacturer-related issues.

CHECK / SUBMIT
YOUR WARRANTY CLAIM

Enter your purchase information, and our system will promptly provide you with comprehensive insights into the terms and duration of warranty.

To get started, key in your product serial number:

FOR COMMERCIAL

Please submit your request here and we shall contact you promptly.

WE ARE HERE TO HELP

Our dedicated support team is here to address any queries, concerns, or warranty-related issues you may have. Feel free to reach out to us via the contact information provided below, and we'll ensure a prompt and helpful response. Your peace of mind is our priority, and we look forward to being of service.

Group Engineers Malaysia Sdn Bhd

Lot 1, Block A1, Saradise Kuching, Jalan Stutong, 93350 Kuching, Sarawak.

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+6082 410 477
 
+6082 426 853
 
gem@groupengineers.com.my